Frequently asked questions
What kind of leather do we use?
We use different leathers, also vegan leather alternatives, like apple peel. But mostly we use salmon, (vegetable tanned) cow, calf leathers. Italy and Iceland are the biggest suppliers of our leather products.
We use waste of the fishing industry for our leather accessoires. Nordic Fish Leather works CO2 neutral and only uses skins from sustainably caught fish with recognized quality marks.
HOW DO I RETURN AN ITEM?
We have a 14-day return policy. Any returns must be shipped/postmarked within 14 days of being received. Returned items should not have been used and need to be returned in a resellable condition with the original tags on it. Without tags we can't take
items back. All customers are required to organize return shipping themselves as we do not provide free return labels at the moment.
Go to the page: 'Delivery & Returns'. Here you can see how to get in
contact about the return form. Fill in the form and put this inside your return box. Return it to our adress:
Name: Kuun
Country: The Netherlands
Province: South Holland
Postal code: 2613 HM
Adress: Paulus Buijsstraat 57
WHAT IF MY ITEM IS DAMAGED, DEFECTIVE OR INCORRECT?
Sometimes things go wrong. You’d be surprised how many people are involved in getting a garment from a cotton seed to your doorstep and although we strive to avoid any mistakes at all, sometimes they happen.
If you’ve received items that don’t match the description, are incorrect,
damaged or defective please take pictures showing the defect or damage. If you’ve received the wrong items, please take a picture of the size tag inside the garment (most likely in the neck area).
Where are your products manufactured?
Holland, Portugal, Italy and China
How much does shipping cost?
Check our shippingtable on the shipping page.